Refund Policy

  • ​If you wish to return or exchange a product you must notify us at within 7 days of accepting delivery of the product.
  • Please reference your order # and reason for the return, and we will get back to you within 48 hours.
  • Returns and exchanges  will only be accepted if the product is in its original condition (brand new) 
  • We cannot accept returns on flip flops or products which have been used and original tags removed.
  • Items for return must be received back to Mataxios within 14 days of requesting the return, and we advise that you use an insured and trackable shipping method. 
  • We are not responsible to refund lost returns.
  • We do not pay for return shipping costs unless its determined the product is damaged or defective during the original shipping process. If you exchange such item due to this reason, you will not be responsible for additional shipping costs.
  • If you would like to exchange a product, we will advise you on the steps to exchange and order the new product.